Warranty & returns
I build every piece myself and I stand behind each one. Here's how that works.
The two-year warranty
Every Luvvo piece is covered for two years from the day it's delivered. That covers the electronics, the finish, and the joinery — anything that fails under normal use.
If something fails, I ship the replacement first. Email me at chris@luvvo.studio with your order number and what happened. I'll send the repaired or replacement part at my expense, and trust you to send the faulty piece back in the same box with the prepaid label I include. You're never without your piece while we sort it out.
A few notes on where the edges are:
- Two years is a hard limit. Luvvo is one bench and one builder, and I'd rather promise two years and honor every claim than promise a lifetime I can't underwrite. If something fails after the window, email me anyway — out-of-warranty repairs are done at cost.
- Wood moves. Grain, color variation, and the way a finish deepens with age are the material doing what it does — that's not a defect. A crack, a split, or a lifted joint is, and it's covered.
- Tinkering doesn't void anything. These run on open systems — writing your own automations or flashing your own firmware is the point, not a violation. If you get stuck, I'll help you recover it; hardware failures stay covered either way.
- What isn't covered: drops, water damage, and modifications to the physical hardware (soldering, drilling, re-wiring).
And warranty aside: there's no Luvvo cloud and no account behind these pieces. Your device keeps working even if I don't.
Returns — 30 days
If a piece isn't right for your home, you can return it within thirty (30) days of delivery — postmarked within the window, in new and unused condition, in its original packaging. Email me for a return authorization first, and note that return shipping is on you (a trackable method is strongly recommended). Orders placed directly at luvvo.studio only — that's the only place I sell.
Since everything is made to order, you can also cancel for a full refund within 48 hours of purchase, or any time before your build starts — whichever is later. Ordering during pre-launch, while first shipments are still ahead? That works in your favor: your money is never locked up, because you can cancel for a full refund right up until your build begins.
The full policy, including refund timing, lives at Refunds & Returns.
Arrived damaged or defective?
That's on me, not you. Email chris@luvvo.studio with a photo and I'll arrange a replacement or a full refund — I pay the shipping both ways, and the 30-day window doesn't limit you here.
Questions
One inbox, answered by the person who built your piece: chris@luvvo.studio.